Gate Motor and Intercom System Terms & Conditions
Initial call out fee:
- In hours fee includes 1st hour labour and vehicle charge. This does not include any parts material or anything else.
- $120 dollars in and around Auckland (up to a 35 km radius around Auckland)
- $150 for areas further than 36-80km radius around Auckland
- After hours fee includes 1st hour labour and vehicle charge. This does not include any parts material or anything else.
- $210 dollars in and around Auckland (up to a 35 km radius around Auckland)
- $245 for areas further than 36-80km radius around Auckland
- We will try our utmost best to repair the motor on site, but if any parts need to be ordered this is not included in the above price.
- This service includes the technician coming out to the site, vehicle charge, assessing the problem and fixing the problem if no extra parts or new parts are required.
- Parts excluded.
Extra charges not included in initial call out fee (charges per hour and not part of an hour):
- $75/hour in office hours
- $112.50/hour after hours
- Any parts to be ordered to repair the motor
- PC boards
- New gate motor
Examples of fee structure:
- Scenario 1: 2 or more hours at site (or part of the hours):
- Invoiced as: Initial call out fee plus extra hour/s charged
- Scenario 2: 1 hour or part of the hour at site and return to the site on another date to replace parts:
- Invoiced as: Initial call out fee plus hourly rate plus vehicle charge of $35
- (If parts must be ordered and replaced the time will be charged again for the technician and vehicle charge).
Payment terms:
- These costs are payable on arrival or departure unless an arrangement was made call out if anything else needs to be done
Definition of job completed:
- After the technician has fixed the original problem, tested the part and it is in working order – part the technician worked on e.g. gate opens and closes or the safety beams are working or the intercom system is working or the remotes are working – it means the job is completed and the client has to settle the account.
Warranty:
- 7 days on general repairs
- 30 days on new replaced parts
Procedures for testing a gate motor or intercom system on a call-out:
- First, we need to establish what the problem is
- Diagnose what type of system it is
- Find a solution for the problem
Check list of service call:
- Arriving on site do a visual inspection (sliding gate)
- Gate motor installation
- Rack and pinion
- Mechanical movement of the gate
- Roller wheels and track
- Opening and closing position of the gate
- Gate wheel guides
- Arriving on site do a visual inspection (swing gate)
- Gate motor installation
- Hinges
- Mounting position of gate
- Control arms
- Fixing position of control arm to gate leaf
- Visual electrical inspection
- Open the motor
- Check all connections – mains & all control circuit connections
- Dampness and/or critters
- Testing of battery and charging voltage
- Safety beams, intercom system, loop system, key pads or any auxiliary parts controlling the gate motor
- Visual inspection
- Cleaning critters
- Fix the problem.